frequently asked questions
PURCHASING & SENDING
are there any fees associated with the eGift Card?
No. You will only be charged the face value of the eGift Card, and we will not impose shipping or any other fees at any time.
can I change the value of an eGift Card after I've paid for it?
Not at this time.
how do I cancel the purchase of an eGift Card?
If you chose a delivery date that is in the future, you can cancel your purchase by contacting the Guest Education Centre. If the delivery date is today or in the past, your purchase cannot be cancelled.
what payment methods do you accept?
VISA, MasterCard, American Express, Discover. For eGift Cards purchased in USD, we also accept PayPal.
what is a credit card security code and why is it required?
To protect you from unauthorized transactions, we require your credit card's security code.
- MasterCard, VISA, and Discover: The security code is the 3-digit number printed on the signature panel on the back of your card. It immediately follows the account number.
- American Express: The card security code (also referred to as the CID number) is printed above the imprinted card number on the front of the card (on either the left or right). **
** Please note, there are a small percentage of "plastic-less" card accounts for American Express - Corporate and Purchasing Card accounts. If you have one of these accounts with no AMEX card, please enter 5555 as your card security code.
when is my credit card charged for my purchase?
Your credit card is charged at the time of purchase. This purchase will appear on your credit/debit card statement as LULULEMON ECOM EGFTCRD.
when is my PayPal account charged for my purchase?
Your PayPal account is charged at the time of purchase.
can I buy an eGift Card for myself?
Yes. To do so, go to the "Email" tab underneath "how would you like to deliver your eGift Card?" On this tab, enter your own email address in the email field. Complete the transaction normally. When you receive your eGift Card alert via email, follow the instructions in this message to retrieve and redeem your eGift Card.
how can I print an eGift Card to present to someone as a gift?
Fill out your order normally and underneath where it says "how would you like to deliver your eGift Card?", select the tab "print". On this tab, type your own email address in the email field. We'll send you an email with the eGift Card info and from there you simply follow the steps to print it out. The printout can be redeemed at any of our lululemon stores or online.
can I send multiple eGift Cards to two (or more) people who share an email address?
Yes you can. They'll receive separate messages with the same subject line: "[SENDER] has sent you a lululemon athletica eGift Card!" When they open the emails they'll see which message has their name on it based on the details you filled out when you made the order.
RECEIVING & REDEEMING
what exactly does the recipient receive when I send an eGift Card?
On the delivery date you choose, a message is sent to the recipient informing them of your gift, with a link to retrieve it online. The link in the email goes to a page showing the eGift Card you created (the design you selected, with your recipient's name and your personalized message), its value and code number. This page also gives simple instructions for redeeming the eGift Card.
when is the eGift Card sent to the recipient?
The eGift Card alert message is sent to the recipient on the date you choose. The delivery date is pre-set to the current date, so if you do not select a different date, the alert message is sent on the same day as your purchase.
where can I use my eGift Card?
You can use your eGift Card at lululemon athletica stores or online. lululemon athletica stores in UAE, Kuwait, Qatar, Bahrain or Oman cannot accept eGift Cards.
do I need a special printer? do I need to print colour?
No and no. Most standard office and household printers are equipped to print eGift Cards, and you do not need to print in colour. The most important thing is that the code number is clear.
when does the eGift Card expire?
There is no expiration date on your eGift Card. We recommend that you redeem it soon after you receive it, so you don't forget.
can I reload my eGift Card after I've spent the full value?
Not at this time.
SECURITY & RELIABILITY
is my order secure?
All personal and financial information is transmitted using the https protocol over a Secure Sockets Layer (SSL), utilizing state of the art technology for consumer protection. Behind the scenes, your web browser is sending all personal and financial information over SSL. The eGift Card purchase process is fully PCI compliant. If you have any questions or concerns, please contact the Guest Education Centre.
how do you prevent the email from getting lost as spam?
We adhere to all industry best practices to ensure successful delivery of the eGift Card via email. Still, there is a chance that the email will be treated as spam or the recipient didn't notice it in their email inbox. You will receive an email message confirming delivery of the Gift Card alert email, and a message notifying you that the eGift Card has been viewed. If the eGift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue.
how do I know the recipient actually received the eGift Card I sent them?
You will receive an email message confirming delivery, and a message notifying you that the eGift Card has been viewed. If the eGift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue. You may also contact the Guest Education Centre with the order number from the email you received confirming your purchase, and we can tell you if the recipient has viewed their eGift Card.
what if I lose my eGift Card?
Your eGift Card has cash value and should be safeguarded as such. If you lose your printed eGift Card, contact the Guest Education Centre immediately. If your eGift Card has not been redeemed or has some remaining value, we can cancel the original and issue you a new eGift Card for that value.
what if someone makes a copy of my printed eGift Card?
Our state of the art technology inhibits fraud, but you must safeguard your eGift Card for your own protection. If someone makes a copy of your Gift Card and redeems it for the full amount, your copy will have no value. No matter how many copies are made, the value of the eGift Card is tied to the Gift Card number. When that number is used, the value of the purchase is deducted from the eGift Card. If you suspect that someone has copied or stolen your eGift Card, contact our Guest Education Centre immediately. Any value that has not been used can be re-issued to you in a new Gift Card.
who is CashStar?
CashStar is a Maine-based company specializing in eGift Cards that allow consumers and businesses to securely send gift cards over the internet. Key personnel have played critical roles in technology and payments for such companies as American Express, Blackhawk Network, inComm, CoinStar, Wright Express, IBM, Hewlett-Packard, and L.L. Bean. CashStar is a sister company to Coupons, Inc., the successful online coupon technology and marketing company. CashStar's focus is on developing a secure payment technology platform and service dedicated to bridging the digital and physical divide. CashStar is fully PCI compliant.
CashStar is the company behind the technology that makes sending lululemon athletica eGift Cards over the internet secure and simple for our guests. CashStar is fully PCI compliant.
lululemon athletica eGift Card, powered by CashStar.